• Customer Information

    GoCardless

    Simple Regular Payments

    COMING SOON!

    Fully Automated, stops human error, and amakes payments easy!

    Go Cardless is a simple way to make payments. Used by national and world wide oragisations, it's as simple as clicking a few buttons, inputting your bank information, and regular payments will be made automaticaly. No more hassles to find cash!

    How to pay online

    If you're not in, I will drop an invoice through the door with instructions of how to pay online. This will contain a unique reference number. Please enter this on the payment and follow the simple instructions.

    • GoCardless one-off
    • Credit/Debit card

    If the payment has not been received within 14 days, and we didn’t arrange to pay next time, I will email or call with a reminder to pay online as stated above.

    Satisfaction

    I guarantee that I will always give 100% effort to give you the cleaning service you need. Please let me know if there is anything I can help you with. Ring any time or email. I'll answer as soon as I am available.

    How to pay

    Three simple ways to pay:

    1. You are present at time of clean:

    • Pay by cash
    • Pay by card - using PayPal card reader

    2. You are absent at time of clean:

    • Pay online through via my payment page
    • Pay on the next visit by cash or card

    3. Regular automated payment:

    • Set up payment - GoCardless

    If these options are not suitable, please call so we can discuss. Other methods may be available.

  • Other Useful Information

    What to do if I'm not satisfied?

    Please don't feel embarrassed to ask. If there's something not right, let me know within 48hours and I will call you personally to discuss, with a goal of correcting the issue as soon as possible. I cannot guarantee that you will always be satisfied, but I can guarantee that I will always try my hardest to give a top-quality service.

    How to give you access to the property if I'm away?

    We can schedule around your needs, or leave keys with neighbours. Please call to discuss. I promise complete discretion.

    Do you ever sub-contract your work?

    No. All work quoted by JoeClean will be carried out by myself.

    Are you an all year round service?

    Yes, I will work all year round. Only extreme weather conditions will keep me from doing the job.

    Can I re-schedule cleans?

    Yes. Please get in touch as soon as you can, so that other work can be rescheduled. My phone number is at the bottom of this page, or on the Contact page.

    Can I schedule extra cleans

    That's great. I'm always happy to help. Feel free to ring me any time, or email using the Contact page.

    What's the easist way to pay?

    By far the best way to pay is by regular monthly payments. I can keep your property in pristine condition all year-round, with zero hassle for you.

    What hours do you work?

    I normally work Monday - Friday between 8am - 4pm.